Learning journey

Learning Journey Overview
Learn how to position Microsoft Security for SMB customers, communicate its value, and identify upsell opportunities across Business Premium and related security solutions.

Review the related FAQ’s Microsoft Titan

Duration 21 hours | 6 Tasks

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Learning Journey Steps

Sales Ready • Task 1

Elevate Security and Compliance for Small and Medium Sized Business

Discover how Microsoft’s end-to-end security and compliance solutions for SMB—powered by Defender, Purview, and Microsoft 365 Business Premium—help partners protect customers, simplify IT, and unlock new revenue opportunities. Learn SKU strategy, use cases, and go-to-market guidance tailored for CSP partners.

Sales Ready • Task 2

Specialize Threat Protection consultation with Microsoft Defender Suite

This deal-ready course prepares partner presales professionals to position Microsoft’s comprehensive threat protection portfolio—including Microsoft Defender XDR and integrated solutions —to address evolving security risks. Participants will learn to handle objections, map business value, and deliver confident demos. Through guided discovery, customer case studies, and pitch-building activities, this course enables sellers to build winning proposals aligned to Microsoft 365 E5 Security.

Sales Ready • Task 3

Level Up CSP | Microsoft 365 & Copilot Sales Bootcamp

Grow your sales skills with Microsoft 365 and Copilot with the Level Up CSP sales bootcamp. During this sales bootcamp you will learn accelerate new customer acquisition, upsell and cross sell and expand with Microsoft 365 Premium SKUs, Copilot and Copilot Studio.

Sales Ready • Task 4

Level Up CSP Microsoft 365 & Copilot Technical Bootcamp

Grow your technical skills with Microsoft 365 and M365 Copilot. Learn Copilot fundamentals, Copilot customer value with Copilot Studio plug-ins, the fundamentals of building custom copilots with Copilot Studio and best practices for deploying security policies with M365 Premium SKUs.

Sales Ready • Task 5

Position Microsoft Purview to Secure customer data in the age of AI

In this session, Microsoft partner sellers will explore how to position Microsoft Purview as the go-to solution for securing data across its lifecycle—across Microsoft 365, multi-cloud, and AI-powered environments. Learn how to respond to top customer concerns around data leakage, AI risk, and compliance, and confidently showcase the value of Purview’s integrated capabilities using proven frameworks, real-world scenarios, and the Security Business Case Builder.

Sales Ready • Task 6

Specialize Data Security Consultation with Microsoft Purview in the era of AI

This course aims to equip partner presales professionals to confidently lead data security conversations across Microsoft 365, multi-cloud, and AI workloads. This program provides a deep dive into Microsoft Purview’s capabilities for Information Protection, DLP, Insider Risk management, Compliance, and GenAI governance. We will discuss how you can engage customers using discovery questions, address objections, showcase business value, and differentiate with Microsoft’s integrated approach.

Frequently Asked Questions

The Microsoft Titan Skilling Academy develops your Microsoft expertise and essential capabilities, helping you unlock new sales and technical opportunities.

Complete each Titan Learning Journey by:
  • Finishing role-based training
  • Earning applicable Microsoft certifications
  • Submitting a valid Opportunity ID

Upon successful completion, you’ll receive a Titan Badge through Credly to showcase your achievements.

Every Titan journey includes 3 required steps:

Step 1 — Core Training + Proficiency Badge
  • Complete the designated product/solution training
    ➜ OR if you attended a Microsoft Instructor-Led Training (ILT), submit the completion code
  • Complete the Knowledge Check

Step 2 —Resource Review
  • Review essential sales enablement resources

Step 3 — Certification + Opportunity ID
  • Upload required certification transcript (varies by journey)
  • Submit a valid Microsoft Opportunity ID aligned to the solution area
  • Validation time: up to 5 business days
Once Step 3 is validated, your Titan Badge will be issued.

If your journey includes an ILT option:
  • A 6-digit attendance verification code is provided by the trainer/proctor
  • Enter this code in the “Attended ILT – Enter Code” module
  • Processing time: 24–48 business hours
If you did not attend ILT, you may simply complete the self-paced learning instead.

Please contact the ILT organizer or proctor or you may continue with self-paced training while waiting.

Upload your transcript in the “Upload Transcript” module in Step 3.
Accepted upload formats:
  • PDF
  • JPG / PNG
  • Screenshot of certification completion
Review and validation normally take 3 business days.

A Microsoft Opportunity ID represents a real customer opportunity associated with your partner organization.

You may obtain it from:
  • Partner Center
  • Solution Workspace
  • Your CRM if integrated with Microsoft
  • Sales/Business manager

Validation rules:
  • Must relate to the journey’s solution area
  • Must be actively associated with your partner organization
  • Should not be closed/lost long before submission

Opportunity ID reviews can take up to 5 business days.

After Step 1 validation is successful:
⏱ Estimated: 24–48 business hours

Titan Badge issuance occurs once:

✔ Step 1 = Complete
✔ Step 2 = All resources viewed
✔ Step 3 = Transcript + Opportunity ID validated

Then:
  • A webhook triggers badge creation in Credly
  • Credly will issue your badge within 24–72 hours
If not received after 72 hours, please contact support.

Common reasons:
  • Validation underway (allow processing time)
  • Missing ILT code / transcript / valid Opportunity ID
  • Step 2 modules not fully opened
  • Different email used across LMS and Credly
  • Enrollment was inactive and only recently reactivated

I completed everything but did not receive my Titan Badge — what should I do?
Please contact the LevelUp Support Team and include:
  • Full name
  • Email registered in LevelUp
  • Journey name
  • Screenshot showing 100% completion
  • Completion date

Support will re-trigger badge issuance if needed.

If your Credly and LMS emails don’t match:
  • Update your email in the LMS OR
  • Add a secondary email to your Credly account
  • Then contact support to sync your badge progress

Action Processing Time
ILT code validation 24–48 hours
Transcript review ~3 business days
Opportunity ID validation Up to 5 business days
Credly badge issuance 24–72 hours after completion

For any assistance, contact the LevelUp Support Team and provide all relevant details (name, email, journey, screenshots if applicable).