Module Overview

Overview

Learn how Microsoft Dynamics 365 Business Central can transform SMB operations by streamlining workflows, reducing costs, and enhancing decision-making. This course covers essential product knowledge, including key modules, user interface mastery, and advanced deployment. Gain hands-on experience with the Business Central Presales Demo Workshop and Playbook to effectively create and present compelling demos for SMB clients.

Course Modules

Modules

Perfect your conversation on​ Scale Business Operations with ​Dynamics 365 Business Central​

Small and medium-sized businesses (SMBs) account for 90% of businesses and more than 50% of employment worldwide. They include organizations of all kinds. Launch this module to know how you can start a conversation with your customers about Microsoft Dynamics 365 that empowers small and medium-sized businesses (SMBs) with enterprise resource planning (ERP) solutions to streamline workflows, lower operational costs, and improve decision-making.

Get Ready to Demo Business Central

This module offers a comprehensive overview of Business Central. It covers setting up a trial account, exploring available features, and personalizing the interface to suit your needs. You'll learn to navigate the user interface, including options for smartphone access, and understand how to manage data, create new companies, implement security, migrate data, and integrate with Outlook. This module is designed to get you started effectively with Business Central and help you utilize its features to their fullest.

Understand how to demo Business Central

This course offers guided demos to help partners and new users explore core features of Dynamics 365 Business Central, including finance, sales, purchasing, and inventory. It enables learners to confidently navigate the platform and showcase its business value.

How to Demo with D365 Business Central

Learn how to position Microsoft Dynamics 365 Business Central against competing ERP solutions. This module covers key differentiators, competitive insights, and objection-handling strategies, enabling you to articulate Business Central’s unique value and win in the SMB market.

Drive Customer Demand

The Business Central Presales Demo Workshop equips partners with practical skills for creating and optimizing demo environments. This hands-on session covers best practices for building impactful demonstrations, ensuring partners can effectively showcase their solutions. Complementing the workshop, the Business Central Presales Demo Playbook provides a comprehensive guide with strategies, tips, and best practices to deliver compelling and engaging Business Central demos that highlight the solution's value.

Partner Resources

The Dynamics Partner Hub offers a centralized platform for partners to access essential tools and resources across key areas, including Practice Development (ERP, Low Code, Service, SMB Business Central), Go to Market strategies (AI innovation, revenue growth, SMB focus), Program support (Catalyst, FastTrack, ISV Success), AI Copilot solutions (role-based tools, Copilot Studio), and additional resources for skilling, partner success, and enablement.

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Microsoft Dynamices 365 Business Central

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